Thank you for choosing Cleopatra. Please take a moment to review the terms of our Return & Refund Policy. By using cleopatra.lk, you agree to the conditions outlined below.
All orders placed on cleopatra.lk are non-refundable. We kindly ask that you review each product description carefully before completing your purchase.
Thank you for choosing Cleopatra. Please review the terms and conditions of our Return & Refund Policy. By using our website, you agree to all the conditions outlined below.
All orders placed from cleopatra.lk are non-refundable. Therefore, please read each product description carefully before placing the order.
If something is missing from your order, please contact us within 2 days of delivery. Send us clear photos of the items you received, along with your invoice, order number, and the name on the invoice. Our team at cleopatra.lk will quickly arrange a replacement or issue a refund.
Damaged or faulty product/ Incorrect item received
If your order from Cleopatra arrives damaged, faulty, or with an incorrect item, please contact us within 3 days of delivery. Kindly share a short description and clear photo of the affected item, along with your order number and the name as shown on the invoice. Our team will provide instructions within 1 working day and arrange a replacement or suitable alternative once the product is returned unopened, unused, and in its original packaging.
To qualify for a return, the item must be in the same condition as received - unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To begin your return, email us at hello@cleopatra.lk or WhatsApp us at +94 76 533 5390. Please ensure the item is handed over to the courier in its original packaging. Our Customer Service team will guide you through the process step by step.
Skin reaction
For skin reactions, including allergies, we don't accept returns or refunds. Read product details and ingredients carefully. Do a patch test before use. If irritation occurs, discontinue use immediately.
Dissatisfaction with product or color
Our policy does not cover returns based on personal preferences such as product performance, fragrance, or color once the item has been opened or used. We kindly encourage you to research thoroughly before purchasing, as slight variations in color may occur due to photography and lighting.
Mistaken purchase
If an incorrect item was purchased by mistake, we are unable to offer a refund or exchange. We kindly ask that you review your order carefully before confirming your purchase.
Order Cancellation
At Cleopatra, we aim to hand over your package to the courier within 1 working day. Once dispatched, we are unable to pause or cancel the delivery. If you wish to cancel an order, please contact us at the earliest possible time so we can assist you before it leaves our hands.