Domestic delivery policy
Processing time
All orders at Cleopatra are processed within 1 -2 business days. Kindly note that we do not ship or deliver on weekends or public holidays. During periods of high demand, slight delays may occur. Should a significant delay be expected, our team will promptly reach out to you via email or phone with an update.
Delivery rate & estimates
Estimated delivery time: 2-5 business days
Shipment method: Trans Express
Delivery charge: LKR 375
Damages: We kindly ask that you inspect your order upon delivery. If you receive a damaged product or an incorrect item, please contact Cleopatra immediately. Be sure to retain all packaging materials and the affected goods, as these are required to process your claim.
International shipping
At this time, Cleopatra ships exclusively within Sri Lanka. We truly appreciate your understanding.